Refund Policy

14-Day Return Policy

We take pride in offering high quality art pieces, and your satisfaction is paramount. If you are not completely satisfied with your purchase, we offer a 14-day return policy for a full refund minus shipping. Please review the following guidelines to ensure a smooth return process.

Eligibility for Returns

1. Time Frame: Returns must be initiated within 14 days of delivery.
2. Condition: Artwork must be returned in its original condition.
3. Proof of Purchase: A valid proof of purchase must accompany the return.

Non-Returnable Items

• Custom or commissioned artworks.

• Items marked as final sale or non-returnable at the time of purchase.

• Damaged or altered artworks.

Return Process

1. Initiate Return: Contact us at whitneylightart@gmail.com with your order number, the reason for the return, and any relevant photos if the artwork arrived damaged.
2. Receive Approval: Once your return request is approved, we will email instructions on how to proceed.
3. Ship: Pack the artwork securely in its original packaging and ship using your preferred service. We recommend using a tracked and insured service as we cannot guarantee receipt of the item.

Refunds

Once we receive your returned artwork, we will inspect it to ensure it meets our return conditions. If the return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original method of payment. If the artwork is not returned in its original condition, we may offer a partial refund or no refund depending on the extent of the damage or alteration.

Exchanges

At this time, we do not offer exchanges.

Damaged or Defective Items

If your artwork arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damage along with your order number. We will work with you to resolve the issue promptly, either by replacing the artwork or issuing a full refund.